Orlando, FL – March 2011 Multicom is proud to announce yet another innovation from the Multicom Development Labs – the groundbreaking new MrM™ (Multicom Remote Monitoring) True 24×7, minute-by-minute, proactive monitoring and automated intervention services for Hospitality HDTV Systems. MrM™ features a state-of-the-art, realtime Hotel Webportal – displaying system status, activities, and other details on computers as well as all popular smartphone platforms (iPhone™, Blackberry™, Android™, etc.), and tablets, including the iPad™. Multicom’s MrM™ and Mpro-HD™ Pro:Idiom® HDTV Solution makes HDTV easy for Hospitality.
MrM™ provides state-of-the-art, True 24×7 proactive monitoring and automated issue resolution services for Multicom’s recently announced Mpro-HD™ HDTV Hospitality Solution and for many other existing HDTV system installations. Other HDTV installations which use DISH Network ViP222 receivers and Pro:Idiom® EQAMs usually can be supported with an inexpensive equipment upgrade.
MrM™ utilizes sophisticated equipment to provide remote monitoring, issue detection, and problem resolution – virtually eliminating manual intervention and headend-related truck rolls. On a minute-by-minute basis all HD video performance data and environmental measurements are collected, analyzed, stored online and available in real time. Issues are automatically detected and addressed, trends are discovered and corrected or alerts sent – all to proactively eliminate service disruptions, manual interventions, expensive truck rolls, and to ensure satisfied hospitality customers.
“Multicom Development Lab’s new MrM™ for the hospitality industry is a ground-breaking innovation. As one of the most advanced systems of its kind, it incorporates the latest in software technology to support a worry-free HDTV solution for DISH Network-based systems, providing cost savings and peace of mind for hotel management, and ensuring happy hotel customers” said Sherman G. Miller, Multicom’s President and CEO.
Established in 1982 and headquartered in Orlando, FL, Multicom maintains sales offices, rep agencies and sub-distributors throughout North and Latin America. Multicom stocks over 13,000 products from more than 270 of the world’s major manufacturers which are used to acquire, process, and distribute audio, video, data, energy, and traffic control signals over fiber optic, copper, and coax cable. Its affiliate company, Mconnect, Inc. provides Next Level VoIP residential, business, and hospitality telephone services through integrators, retailers, and cable operators.
For more information, call 1-800-423-2594, e-mail to firstname.lastname@example.org or visit www.mprohd.com and www.multicominc.com